Customer Testimonials
It’s a smaller dealership which I liked. Our salesman Jason Covert did a great job. Everything thing with the transaction went smoothly
Jonathan Mack was awesome. I will definitely working with him again in the future. He was very pleasant and knowledgeable.
Hartville has earned my trust and my business from here on out. Brody Griffin and the team at Spitzer crushed it I will be forever grateful.
I can generally get an appointment for service in a reasonable time frame. Seirra keeps me informed as to the status of my service when I’m waiting on my vehicle.
Always a warm welcoming into the business with great direction. The auto service department is excellent in welcoming and address your concerns first hand. My car problems have been taken very seriously and I have definitely appreciated their concerns for my service. God bless and thanks for great service.
Sierra Dieble was able to get my daughter’s car in for service in a reasonable time. She kept me updated as to the status of the repairs since I had asked her to replaced the original serpentine belt along with the replacement alternator.
Mr. Michael Jordan is a very knowledgeable and professional sales representative. He made the sales transition fluid and kept the timeline down. Would not hesitate to refer people looking for vehicles to deal with this gentleman.
Working with Spitzer Ford in Hartville could not have gone any smoother. From my initial inquiry about a vehicle on their lot, getting a vehicle quote directly from their team, to the day I went in and signed the paperwork; everything was easy and I did not feel pressured at all. They truly rolled out the red carpet treatment and made my experience one to remember! I would definitely recommend Spitzer for your next vehicle!
James Strosnider was very professional and helpful in my visit to have my F 150 serviced and in getting new tires for it.
I would recommend Spitzer Service Department in Hartville and working with Dylan Yavosrky. He scheduled my service at a time convenient to my schedule and the work was done as requested in the time frame he stated. Thanks!
Dylan Yavosrky In service He knows a lot about the vehicles . He got my 2021 Ford F150 Lariet Fixed . When others did not know what to do , Good Job
Kim Hillyer, was very easy to work with. Everything was done quickly and accurately and thoroughly.
Exceptional service. The service department came to my rescue today. They went out of their way to help me!
I felt Sierra Dieble was very pleasant to work with and very personable. The dealership was very clean including the drop off area. They are very transparent with pricing and time frame for service.
Everybody is friendly and helpful. I feel comfortable and good hot cup of coffee sure helps? ☺️
Had a good buying experience and there service so far has been good so I hope it continues too be
Great service department with great customer service from all the folks in the service dept.
Nicholas Villante did a great job of listening to my preferences and presenting me with my options based on my needs. He was patient with my ever-changing mind & last minute requests as well. I would definitely recommend Nick to my friends!
Challenge brandon to get me two cars and keep my payments the same and he came through with flying colors. Also had a problem which brandon took care while giving me a car to drive in the meantime excellent experience and would recommend them to all
Salesman and manager were very nice and pleasant to work woth. They were able to get me close to the rate I wanted and were not pushy about it. Not many dealships will focus on my wants for a truck and mainly talk to my husband. This was not the case here, which I really appreciate
Spitzer Hartville is always the best when I get my vehicles. John and Rich did awesome !
Spitzer Hartville is in a great location and they offer pick-up and drop off. The service department makes scheduling an appointment easy, and communication is effective. Sierra is helpful and considerate.
Very courteous and polite.Johnathan Mack was absolutely fantastic with our whole experience at Spitzer Ford in Hartville!! They even delivered and had our vehicle in top notch looking and a full tank of gas!!! Thanks !! Floyd and Sandy Robinson
Jonathan Mack was exceptional at selling me a new F150. I went up looking for a used truck and he found a way to get me into a brand new one for the monthly payment I wanted to stay at!
Friendly and good, timely service as planned. Good people in the service dept. of Spitzer Ford in Hartville.
Dylan Yavosrky and many others know what they are doing!! They are very professional, very kind, very helpful.
Very pleasant experience dealing with Spitzer Ford, from start to finish! Brody Giffin,Doug Drake, Rich Ruby, and Dylan Yavorsky all delivered great attention to detail.Very professional team. Made car buying easy! Thank You Spitzer!
Exactly as expected. Jonathan White done a good job as usual. This is a very knowledgeable young man. And Richard Ruby and finance explained everything to where I even understood.
Great custumer service - Sierra Dieble - did a great job Well done Spitzer ! I highly reccomdend this dealership
Dylan Yavosrky explained what needed to be done, what parts would be installed, how long it would take and what it would cost. He was very courteous and knowledgeable. My car is working fine.
Sierra Dieble did an excellent job getting my vehicle serviced for me. Every time I've had to deal with Sierra it has been an excellent experience. Thanks for all you do!
Punctual and able to fix problem in the time they said. Courteous and thorough through the entire process. Very professional
Zachary Koval has helped me with purchasing 2 of my vehicles. He is informative and quick to respond. He is always helpful and kind. I will recommend him to anyone!!!!!!!
Sierra Dieble was my service advisor and she did a good job of understanding my needs and concerns.
It was pretty solid, they made sure to work with me and weren’t just there to make a commission off of me
Had recall work done, plus full servicing. Did have to leave it overnight, but very satisfied with the work done by Sierra Dieble and her crew. I bought my Ford Transit Connect Wagon there at Spitzers when it was new in Feb. of 2015, and paid alot including an exterior coating that gave me 10 coupons for servicing. And I'm still using those coupons today, which gets me a full service for $11.00 !!
I am a new Spitzer customer, I’ve always had Ford and I was in need of a new truck. I I have been looking for several months online within a certain radius around my home. I found two trucks that I liked one at Spitzer Ford Hartville, and another one at a Ford dealer north of me when I called Spitzer Hartville they were very polite on the phone and they asked me to bring my truck in and they wanted to take a look at it. When I got there, I told my salesman that was assigned to ...
JOHNATHON WHITE and his leadership team of Brandon and Doug provided terrific customer service throughout the sales process. Johnathon even made accommodations for me on his day off. From the time I walked in until a couple of days later when I completed the purchase, they could not have been any easier to work with, were more than fair and followed through on all of their promises. I will absolutely recommend anyone I know looking for a new or used car to check out Spitzer Ford Hartville.
Doug's sales team provided excellent service throughout the buying experience. They communicated very well, and processed the paperwork very efficiently.
Dylan Yavorsky went above and beyond to make things right. He made sure the service was done correctly and was able to update a TSB for the HUD even though the car was not in for that.
SIERRA DIEBLE was professional and friendly. She helped make my service appointment quick and easy.
I get my service done here all the time and my advisor Sierra Dieble was very nice and informative. I will be back.
Everyone was very helpful and went above and beyond my expectations. I can’t thank them Enough.
They were very professional. Welcomed me when I arrived, explained what was going to be done. Took me to waiting room, later came and checked on me. Took me to my car when finished, even washed it! Very friendly and competent.
Great experience looking for a car that had what I wanted. Salesman was very knowledgeable. Very pleased with the whole buying process.
Dylan Yavosrky was very helpful in facilitating our service for our SUV. He greeted us and explained out options and went over everything when the work was completed.
Beautiful mustang in the show room we were greated at the door by Nick Villanti and the process was smooth and easy and I was given a good trade in value for mine and walked away with a bad new mustang
Very clean, Dylan Yavosrky took care of my service , very knowledgeable of his job Thanks
Quick scheduling process. In and out in a timely manner. Made sure to go over specific details at pickup.
I always feel comfortable having Hartville Spitzer work on my car. They have helpful, qualified people serving customers. Sierra Dieble was the first to kindly greet me as I drove in. She made me feel welcome and assured of the work they were recommending. Sierra kept me advised during my wait and is a really great addition to the Spitzer staff.
I've been going here since 2014, always super friendly and no hassle or pressured for services not needed.
Sierra Dieble was fantastic. Upon entering, Sierra greeted me with a welcoming smile. I had no intentions of having my truck serviced the same day. Typically, dealerships are booking a week or more out. Sierra was able to provide services same day! Sierra provided real time updates and communications throughout the service appointment. Sierra provided amazing service and gained a satisfied customer who will continue to return for future business. Thank you!
They have treated me fairly and honestly. Can’t ask for more than that. Dylan is the best in the service department.
Have taken my car to Spitzer in Hartville, Ohio for service a few times and have always been greeted by men who handled my appointment information, but this time was different. My appointment contact today was Sierra Dieble, a very pleasant young lady, who promptly took the information regarding the purpose of my appointment. When service was completed, I had a few questions regarding I entries on the itemized service invoice which I thought one of the men would answer. To my surprise, Sierra clearly answered and explained details for my questions. I felt confident the information she provided was ...
Great people to work with - we were running late and the sales people stayed around and showed us the car we came to see, answered our questions, and addressed the issues we pointed out.
Spitzer is awesome. They take care of all my needs for my vehicles. I recommend them to everyone
I would definitely recommend Spitzer Ford Hartville. I feel I got a great truck and a great price. My salesman Zach was personable and easy to work with. Other members of his team even followed up after the purchase to make sure I was happy. Definitely going to go back there when I need a new vehicle and will recommend them to anyone who is in the market.
I've have been a customer of yours for over 10 years and it's been a great relationship with Dylan Yavosrky as an associate with you I plan on continuing my business with you Dylan took great care of me and my truck! Thank you for the great service.
In my experience this service visit went as flawless as possible. Sierra Dieble was both knowledgeable and informative. She responded all my questions and concerns. Most important the service I required was completed in a timely manner.
I was thoroughly impressed by my experience at Spitzer Ford in Hartville. Sierra Dieble was my contact person while having my 2016 Fusion serviced. I had brought my vehicle in to have a recall issue resolved. Sierra Dieble asked if I needed any additional services and informed me of the oil change/tire rotation special currently being offered. I was kept informed of the status of my vehicle regularly. Sierra Dieble was thoughtful, polite and very professional. I will definitely recommend Spitzer to anyone needing their car serviced.
Sierra Dieble, fairly new to Service Department, assisted in the service appointment of an oil change and standard checks of vehicle.
RANDALL HOWARD was very attentive, and answered any questions we had.... even as far as directing us to a breakfast restaurant nearby, since the one we had planned to walk to was closed for the day...
Our experience was wonderful Sean Greene was our salesman and he was great very knowledgeable and answered all our questions . I would highly recommend Sean and the rest of the staff at Hartville Spitzer we had a great experience and I absolutely LOVE my Bronco sport.
Service was great. Wife enjoyed the experience since it was her car. Randle was great
Zach (Sales) was super helpful in getting me the car I asked about. John (Finance) did great job with an extended warranty. The experience was very positive.
Service was on time. Satisfactory alternative provided by parts manager. Cost was fair and competitive.
My salesman was Zachary Koval. He took good care of me, picked me up at the airport, made sure the paperwork was in order before my arrival and was knowledgeable about the used car that I purchased. Others at the dealership were friendly and helpful. Positive experience.
My husband and I went to 3 Ford dealerships in the area. Two of them we had bought our other new Ford Edge vehicles. We could have bought from any of them but I called and spoke to Doug Drake and told him the vehicle we were looking for with certain options. He was so great over the phone we drove out to Hartville to meet with him. He and his team searched for 2 days and located a car that was exactly what we wanted. They had the car there the day they found it. Local to be sure, but it ...
The staff was amazing! Stop in and ask for Zach Koval-Salesman, you won't be disappointed! Super helpful, no pressure and very knowledgeable! Thanks also to Rich Ruby-Finance Manager and Doug Drake-Sales Manager for answering all my questions and taking care of me! Doug made a good deal even better! This was my first time on the lot, and minus the test drive I was in and out with a car new to me in less than an hour! I highly recommend stopping by if you're in the market for a new or used vehicle! I drove a little ...
Dylan Yavosrky at Spitzer Ford Hartville was amazing. He not only fixed the recall on my vehicle, but he found other issues that were also on recall. I would recommend Spitzer Ford Hartville for their amazing services.
Went in for service and known issues. Dylan Yavosrky guided me on needed maintenance to insure the truck will stay in good working order. No surprises on the bill and friendly service.
I'm more than happy having done business with Spitzer Ford in Hartville. As a first time buyer, I had a lot of questions and concerns when starting the process. My sales rep, Jake, not only answered all of my questions but found me a fantastic vehicle. He worked with Doug and Brandon Nagy to make sure all of my needs were met. Rich in finance was so kind and informative; he really broke everything down to make easier for me to understand. Rob has a great team on his hands, and I highly recommend working with this dealership!
We are very happy with the new management at Spitzer!!! This is our third truck bought from them, and this time, it was so smooth...Our salesman, Brandon Naggy, was great at communicating and very knowledgeable, about our vehicles...From the time we walked in the door until we drove away, we were treated like family...Very satisfied with our purchase!! Thank you Spitzer!! Dan Thornton
Met with Zachary Koval at the dealership. He greeted me and my significant other and sister at the door and asked how could he help us. Told him I was interested in the Ford Explorer Timberland and what my price range was and where I wanted to keep the monthly payments at and he made sure to stick within my budget. I was previously at another dealership the day before and they did not take me seriously or keep me within my budget and showed me something out of the price range where I wanted to be. After the test ...
Competitive pricing, helpful staff, they even stayed after hours since I was coming from out of town.
Our salesman Jake Hugill was amazing! He made our purchase very simple and smooth! Would highly recommend Jake if you are looking to buy a new or used vehicle.
Jacob my salesman was great! He made my purchase of my 2023 Ford Ranger very easy. I would definitely purchase from Spitzer Ford in Hartville again. I would definitely recommend this car dealership to anyone looking for something in a new or used vehicle.
We got a good deal on an 2022 F150 Lariat that had all the features we were looking for. Just had the previous drop in bed liner replaced with a spray on bed liner from Line X and it looks great. They did a nice job reinstalling the tonneau cover for the bed. Brody was our sales contact along with Brandon to follow up on the bed liner.
Brody Giffin and his team are fabulous! Many members of my family have had the pleasure of doing business with him over the years, but this was my first purchase from him and it was just the best experience. I arrived initially inquiring about a vehicle I've had my eye on at another Spitzer location, but then changed my mind once I got a look at another great car on their lot. Brody was patient with me and answered every one of my many questions thoroughly and professionally. The whole staff from the finance guys to the porters were ...
Both sales and financing was courtesy and professional. They made my new purchase easy and fast
The dealership overall is wonderful location to purchase a vehicle from and have follow up service appointments with.
Ryan and Dave in Service are very friendly and knowledgeable. I took my truck in for service, and both of the shuttle drivers were friendly and I was impressed overall by their Customer Service!
We had an awesome new car buying experience at Spitzer Ford Hartville. Everyone, from Brandon G, and Zach the sales reps, and Doug and Brandon the sales managers, to the finance department, treated us with kindness and a genuine desire to help us get the car we wanted. Now we own our dream Bronco! Will always be grateful to Spitzer Ford Hartville for making this a great experience!
We live 450 miles from dealership ,but after talking to 5 other dealers ,we with John and Spitzer. I spoke with him on multiple times before making a decision ,he was more than helpful .He was prompt to call back ,but was not pushy. Good to work with someone who still feels like the customer is worth their time .
This was an out of state purchase so everything had to be right. They made it happen.
Walked in, told them what we wanted…had it there the next morning…easiest transaction ever!
Outstanding customer service all around. Brandon Geisey is extremely patient and trustworthy. Rich Ruby in finance was also an all around great guy! The whole process was quick and painless. Will definitely refer others to join the Spitzer Ford Hartville family!!
Alan Kinnaird was my advisor - (Dave Miller made my appt - I stopped in person) Courteous and friendly. Helped with my Ford Pass points - had it taken care of picked up car! Great experience!
They are always very courteous an helpful. My service rep was Alan Kinnaird & he kept me informed on the progress of my repair.
They were willing to do what ever it took to make my experience comfortable, & to give me the best information of the vehicle & companies advantage over there competitors They in addition handled a service for me that Spitzer DIDNT do prior to picking up my purchase vehicle that I wanted done . Plus had the ability to cut a key that other ford dealers couldn’t do
They didn't find the issues of why my car is spitting and acting like it wants to stall out.kept it 1 wk and said that nothing was showing on the computer. This really happened and I am quite nervous about driving it very fast
Great service fromBrody Griffin. His customer service was fantastic. He went above and beyond to make sure we were taken care of.
Always super and no pressure to get something done that is not needed. David Miller usually helps me and is super ever time. Ford Focus we purchased at this dealership and only take it to this dealership for maintenance. A!!
Service here is always great. David Miller was my service consultant on this visit and he always does a fine job. Oil change, tire rotation and cooling system flush and fill. Fast and professional service every time. I will continue to bring my service and maintenance work here.
Great experience with Zach and the team! They went above and beyond to find the Bronco of my dreams.
Dave Miller is the best , he helps me maintain my car to avoid any car problems.
Eric Brewer was very helpful. He explained what the plan was for moving forward with the repair.