Customer Testimonials
Brandon in the service department is a liar and a crook he tries to sell you services that are not needed
Everything was good. We like the tires but they never cleaned them after they mounted and balanced them on our Lincoln
My truck has taken much longer to be finished than anticipated and that has really left a poor taste. Obviously there short a mechanic or two or are the busiest ford dealership in ohio. However its a 5 star review for me because Paul in service has been probably one of the best dudes ive ever worked with when it comes to work on a vehicle. I call this dude sometimes 3 times a day and some of these conversations are tough to have. And all though I can literally hear his stress, he's been totally transparent and hasn't broken ... Read More Google - Jul 30, 2026
Very good and enjoyable experience. Recommend highly.
Very good Ford dealership. I rate them an A+ very very good. I am going to recommend them to my other friends and family 100% very happy with the sales people and the service people. Thank you, Rick Osborne
Tyler was amazing! He went out of his way to find the part I needed, and when he discovered it had been discontinued because it was for a 26-year-old truck, he didn’t stop there. He took the time to find a quality aftermarket alternative instead. His dedication, knowledge, and willingness to go the extra mile made all the difference. I truly appreciate his outstanding customer service and would highly recommend him to anyone!
Zach was very friendly, helpful, and overall a great guy. He made the car-buying experience easy and enjoyable. I would highly recommend him to anyone looking to purchase a vehicle!
Anthony was super helpful and collaborative. I have transparently not had good experiences with dealerships in the past, but I felt as though this dealership, and Anthony in particular, truly cared about me and my needs. The candy Anthony provided was an added touch!
Anthony Bostrom is a wonderful guy who I would recommend my friends and family to.
Great with communication! The technician did a great job! Very pleased with the work.
very happy and easy very pleasant and efficient ok it went very fast very easy process
Reputable dealership where no pressure sales is number one. They worked with us to find the right car at the right price. We will go back!
I came in looking at options to lease or potentially buy a car. Dwayne was amazing to work with! He made me feel confident, made things work that I didn't think I could get. He works hard and is there to help you!
Always great service at Spitzer Ford.The service was on point and met my needs . Easy to work with all Spitzer employees .
This was our third vehicle purchase from Spitzer Ford, and our third time working with Brody Giffin. Once again, he exceeded every expectation.
Brody made the entire buying process easy from start to finish. He took the time to help us find the exact 2026 Ford Bronco we wanted, answered all of our questions, and made sure we got a great deal while getting us out the door quickly. At no point did we feel pressured. Instead, we felt like he genuinely cared about making sure we were happy with our purchase.
The entire team at Spitzer Ford has always treated ... Read More Google - Jun 30, 2026
Best car buying experience I’ve ever had. Once we got our pre-approval, we were in the dealership no more than two hours! The staff were very friendly and courteous. I highly recommend if you are looking to buy your next vehicle
Very helpful and prompt. Took care of us and we weren't there all day. Brody was so helpful and answered all my many questions.
I worked with Justin Lockwood and he was great. I enjoyed taking to him about life in general NV he was that laid back and never pressured a sale. Great dealership and salesman.
Did a great job start to finish!
Great experience. Worked me through everything I needed to. Filled the gas tank and did an inspection. Found a bad shock they are going to replace. Thank ou
Efficient, Transparent, and Responsive I was thankful for Zach's response and attentiveness to the sale. Also, I really enjoyed Rich taking care of the paperwork so quickly!
Very happy with the help I received in being able to get out from under my expensive car into a very nice and affordable car. They went above and beyond, rolled up their sleeves and got to work to help me out when I really needed a different car.
I think the dealer is first class from Rich. The finance manager all the way to the service department. They treated me very well.
Loved buying a car from here! My salesman Zach Koval was very kind, professional, and knowledgeable. I have since been back for service, and the service department was great also! Would recommend!!
Overall Spitzer does a great job. Their work is great and timely. The estimating system needs improving as it tends to leave out some parts which makes it uncomfortable for the service advisor to explain the discrepancy between the quote and final bill. This won’t keep me from returning but I will ask a lot more questions up front next time.
I just wish someone would listen to me! Figure out what was wrong with truck the first time! Now I’m stuck sending it back again. This 2016 Ford F550 is making me think about never buying another Ford, ever again!
The folks at Spitzer in Hartville Ohio were great. No pressure, and they provided excellent service. They really did look out for my best interests. Robert was a real professional sales representative and I would definitely return in the future.
Very pleased I was very pleased with everyone I worked with during my purchase (Robert my salesperson, Zack in finance, service dept and manager)
I have no one to confide in on which vehicle to buy. I’ve always had good luck with Ford. They really maintain and built him. Well I have two of the greatest sales people help me I had adjusted and in another Justin I don’t have their last names with me right now, but I will get them out there in the car and I also had help with the financing and that was Brandon. You talk to one of them and they will not look at you like what so anyway go see them it’s a ... Read More Google - May 31, 2026
They were very informative answering all my questions and made the purchasing process go smoothly.
Looked at all choices in purchasing my new truck. Great sales people and finance people. ??
Parts was quite helpful
I usually avoid dealerships for buying a vehicle and for service. However a couple years ago we got a good deal on a used escape here and have been coming back to have it serviced. Overall nice staff and they treat you right.
Great to work with Made the desk that I needed work. Will be back when we buy our next vehicle
Sierra was exceptionally helpful and knowledgeable! She was friendly & made me feel welcome at the dealership. Service was fine!
I have always been able to get a service appointment quickly with the work getting done quickly as well. The cost for service is better than some others and never any surprise extra charges! The customer service is excellent!!
In for the works but it was a three hour event. I recognize that there was an issue trying to remove the “gate” which allows access to the oil drain valve through the brush pan but there was no communication until I got up to see what was going on. It wasn’t the end of the world, but usually there is better communication.
Justin was absolutely relentless in locating a vehicle to my specifications while apologetic for issues out of his control. I would not hesitate to buy another vehicle from him if circumstances warranted. Thank you, and God bless you Justin.
This dealership had a great service department until you have an issue once you have an issue no one will get back to you. I called several times emailed several times was told that messages were handed to Sierra but she was on the phone. She’d call me back. No one helped me after I paid for service and had to go someplace else and have it redone. If they ever really did it at all it seems they just took my money and never performed the service.
Nicest ever dealership I have dealt with!!! From the moment I walked in until the time I left nothing but smooth and courteousness ! Got me to where I wanted to be payment wise and even delivered my vehicle. Highly recommend them!!
Very helpful, and very friendly and took care of my problem and a lot less time than I was expecting
Justin was outstanding. He listened closely to my needs and wants for the vehicle I was interested in. He spent time walking me through all the gadgets that came with my vehicle. I would highly recommend Justin when visiting Spitzer Hartville. He is not pushy as other sales people from other dealerships.
Jon was awesome! He was very helpful and not pushing me into anything because he genuinely wanted to help. From start to finish everyone was awesome, I look forward to doing business again!
I was treated well. Everyone did their part professionally, fast, with courtesy, salesman, manager, financedepartment.
Waited about 5 minutes at the service center counter for someone to greet me and check me in for my appointment, but other than that, all else went well.
They are honest. It's too bad they are a Ford dealer. I hope if Ford goes out of business they keep doing business. I was a Ford fan all my life until I bought this one. I'll never own a Ford again.
The whole staff that was there was amazing very welcoming Thank you ?? again I'll will pass on the customer service that I experienced there and I'll be back for future purchase
Took care of everything I needed done! I always take my truck to Spitzer Ford they do a great job
Very efficient. Very fair. Jon Mack was a pleasure to deal with throughout the entire process. I'd buy from him again.
I got what I needed on time and done properly. Staff was courteous and informative.
Great place to get your vehicle serviced. Had my truck serviced here and very happy. They offered shuttle service because I had no one to take back home . And they were very nice people to work with. It's my place for auto service for now on.
Everyone was very helpful and not at all pushy. I would recommend Spitzer to anyone looking for a vehicle.
The dealership makes you welcome and worked well with me The service department experience was informative and scheduled the warranty work with no hassles.
Service was quicker than they thought it would be. Brandon was polite and funny! Professional
It was a great experience dealing with them went very well and quick everybody was nice Finance manager was really good salesperson very good.
Everyone was attentive and friendly... Bottom line is there's no dealership that commands a "5"....you always walk away thinking who got the best deal! That's just the name of the game, but seriously everyone was very nice and professional...
Cooperated well Wasn't real pleased with the choice of where the payments go Would rather have local businesses.
Good people! Listened to my wants and needs Went back today to get More information that I needed. John Mack showed me what I needed to know.
The service department at Spritzer Ford took care of all the issues I had with my car. Paul is a great Service Advisor!
They did what I needed in less time that they said, was good ?? Was happy with service
Sierra was exceptionally professional and personable. She was proactive with attention to details; she took very good care of me and my car! Great work!!!
The people who I dealt with were very nice and helpful. John Mack and the other John were the nicest young men, and easy to work with. Brandon Nagy , I can't say enough good things about him. He was so helpful and he listened to what you were saying. Even after the sale he made time to answer questions I had. The young man that did the financial papers patient and helpful. They even Welcomed my dog. Charlie,my dog gave everyone 5 stars.
Customer service is awesome the whole team fast and very efficient when i was at the service dept I love the txt to keep me updated on what was going on.
I got new tires on my Ford and they were installed in a very timely manner. The young gal at checkout also took care of signing me up for the $100 rebate.
Very friendly and welcoming and had me in and out under an hour very happy
Jon was awesome, no pressure and is a straight shooter. Very helpful and polite! Seems like a great crew at this location!
On the trail link recall: don’t tell people 3 to 4 hours tell them 1 day. My repair took eight hour due to rust on the trail link.
In on time, courteous greeting by Chad, only about 1.5 hours and Brandon took great care of my Explorer, in and out was painless.
I was treated with respect and had no sales pressure. Employees were friendly helpful and respectful
Great. Btw this is the best way to do surveys! Great experience at Spitzer Ford this past weekend.
Great. Btw this is the best way to do surveys! Great experience at Spitzer Ford this past weekend.
Sierra, works with me to get our two Fords serviced in a timely manner. She keeps me updated if the mechanic runs into a problem that will extend the estimated time to repair originally provided. She always asks if I need a ride home with their courtesy driver. Often, I walk to the nearby Starbucks while my vehicle is being serviced and she is fine with the time it takes me to walk back. I would never keep her or any of the other service reps after hours if that meant walking back from Starbucks or Hartville.
Worked with Sierra on a software issue with my 2024 Ford Bronco. She was very friendly, explained what was going on, and kept me updated. Made sure that everything was taken care of under warranty.
Everyone was helpful and professional.
I've never had an experience that was so quick and friendly and they got the job done. I don't think I would ever go to another dealership when this one is available I'm very satisfied!
Great dealership and people working there very friendly and helpful. Brandon Hill the salesman that I dealt with went over and be on getting the truck that I was looking for even on his day off would call me back very professional. Great guy! Highly recommend asking for Brandon Hill!
Very professional and polite. They even took care of our rental car and keep us updated on the engine replacement. No issues had the car for a month now great job! Very impressed.
Undercarriage shield was broken after having oil change. Wanted to charge $300 to fix it. It should have been repaired for free.
Very happy with purchase, however their tech who details vehicles for delivery needs to pay attention to details. My new bronco had marks about 2 feet in length that wouldn't come off with soap and water. I payed a detailer to cut and buff and fortunately they came out.
Jon Mack- 10/10 service and beyond personable and made my car shopping / buying smooth and stress free!! Everyone else at the dealership was also so friendly and personable- I didn’t feel like I was ever being “sold to” , as other dealerships can feel! I’m so happy I went with Spitzer and happy to know I can go to any other Spitzer, especially with living 2 hours away!!
Spitzer Ford employees were very honest,helpful, on time and polite to us when we brought our truck in for service.
Pleased with the valet service and working with me at this time on expenses All right
She is very knowledgeable and very helpful !! Find her honest and caring !!! We like her
They didn't do everything they were supposed to do and that I was told they did.
Fast friendly service and great recommendations I was greeted when I walked in, didnt have to wait to talk to someone and they solved the problem fast