Customer Testimonials

DealerRater logo
DealerRater May 29, 2024

Challenge brandon to get me two cars and keep my payments the same and he came through with flying colors. Also had a problem which brandon took care while giving me a car to drive in the meantime excellent experience and would recommend them to all

Read at DealerRater

DealerRater logo
DealerRater May 14, 2024

Salesman and manager were very nice and pleasant to work woth. They were able to get me close to the rate I wanted and were not pushy about it. Not many dealships will focus on my wants for a truck and mainly talk to my husband. This was not the case here, which I really appreciate

Read at DealerRater

DealerRater logo
DealerRater May 13, 2024

Spitzer Hartville is always the best when I get my vehicles. John and Rich did awesome !

Read at DealerRater

DealerRater logo
DealerRater May 9, 2024

Spitzer Hartville is in a great location and they offer pick-up and drop off. The service department makes scheduling an appointment easy, and communication is effective. Sierra is helpful and considerate.

Read at DealerRater

DealerRater logo
DealerRater Apr 29, 2024

Very courteous and polite.Johnathan Mack was absolutely fantastic with our whole experience at Spitzer Ford in Hartville!! They even delivered and had our vehicle in top notch looking and a full tank of gas!!! Thanks !! Floyd and Sandy Robinson

Read at DealerRater

DealerRater logo
DealerRater Apr 21, 2024

Jonathan Mack was exceptional at selling me a new F150. I went up looking for a used truck and he found a way to get me into a brand new one for the monthly payment I wanted to stay at!

Read at DealerRater

DealerRater logo
DealerRater Apr 12, 2024

Friendly and good, timely service as planned. Good people in the service dept. of Spitzer Ford in Hartville.

Read at DealerRater

DealerRater logo
DealerRater Apr 11, 2024

Dylan Yavosrky and many others know what they are doing!! They are very professional, very kind, very helpful.

Read at DealerRater

DealerRater logo
DealerRater Apr 4, 2024

Very pleasant experience dealing with Spitzer Ford, from start to finish! Brody Giffin,Doug Drake, Rich Ruby, and Dylan Yavorsky all delivered great attention to detail.Very professional team. Made car buying easy! Thank You Spitzer!

Read at DealerRater

DealerRater logo
DealerRater Mar 26, 2024

Exactly as expected. Jonathan White done a good job as usual. This is a very knowledgeable young man. And Richard Ruby and finance explained everything to where I even understood.

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2024

Great custumer service - Sierra Dieble - did a great job Well done Spitzer ! I highly reccomdend this dealership

Read at DealerRater

DealerRater logo
DealerRater Mar 21, 2024

Dylan Yavosrky explained what needed to be done, what parts would be installed, how long it would take and what it would cost. He was very courteous and knowledgeable. My car is working fine.

Read at DealerRater

DealerRater logo
DealerRater Mar 21, 2024

Sierra Dieble did an excellent job getting my vehicle serviced for me. Every time I've had to deal with Sierra it has been an excellent experience. Thanks for all you do!

Read at DealerRater

DealerRater logo
DealerRater Mar 20, 2024

Punctual and able to fix problem in the time they said. Courteous and thorough through the entire process. Very professional

Read at DealerRater

DealerRater logo
DealerRater Mar 18, 2024

It was pretty solid and they really worked with me to make sure I got the best car for me and my situation

Read at DealerRater

DealerRater logo
DealerRater Mar 14, 2024

Zachary Koval has helped me with purchasing 2 of my vehicles. He is informative and quick to respond. He is always helpful and kind. I will recommend him to anyone!!!!!!!

Read at DealerRater

DealerRater logo
DealerRater Mar 14, 2024

Zachary Koval was very helpful and knowledgeable about the vehicle we were purchasing. I will recommend him.

Read at DealerRater

DealerRater logo
DealerRater Mar 12, 2024

Sierra Dieble was my service advisor and she did a good job of understanding my needs and concerns.

Read at DealerRater

DealerRater logo
DealerRater Mar 11, 2024

It was pretty solid, they made sure to work with me and weren’t just there to make a commission off of me

Read at DealerRater

DealerRater logo
DealerRater Feb 23, 2024

Had recall work done, plus full servicing. Did have to leave it overnight, but very satisfied with the work done by Sierra Dieble and her crew. I bought my Ford Transit Connect Wagon there at Spitzers when it was new in Feb. of 2015, and paid alot including an exterior coating that gave me 10 coupons for servicing. And I'm still using those coupons today, which gets me a full service for $11.00 !!

Read at DealerRater

DealerRater logo
DealerRater Feb 19, 2024

I am a new Spitzer customer, I’ve always had Ford and I was in need of a new truck. I I have been looking for several months online within a certain radius around my home. I found two trucks that I liked one at Spitzer Ford Hartville, and another one at a Ford dealer north of me when I called Spitzer Hartville they were very polite on the phone and they asked me to bring my truck in and they wanted to take a look at it. When I got there, I told my salesman that was assigned to ...

Read at DealerRater

DealerRater logo
DealerRater Feb 17, 2024

JOHNATHON WHITE and his leadership team of Brandon and Doug provided terrific customer service throughout the sales process. Johnathon even made accommodations for me on his day off. From the time I walked in until a couple of days later when I completed the purchase, they could not have been any easier to work with, were more than fair and followed through on all of their promises. I will absolutely recommend anyone I know looking for a new or used car to check out Spitzer Ford Hartville.

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2024

Doug's sales team provided excellent service throughout the buying experience. They communicated very well, and processed the paperwork very efficiently.

Read at DealerRater

DealerRater logo
DealerRater Feb 14, 2024

Dylan Yavorsky went above and beyond to make things right. He made sure the service was done correctly and was able to update a TSB for the HUD even though the car was not in for that.

Read at DealerRater

DealerRater logo
DealerRater Feb 13, 2024

SIERRA DIEBLE was professional and friendly. She helped make my service appointment quick and easy.

Read at DealerRater

DealerRater logo
DealerRater Feb 6, 2024

I get my service done here all the time and my advisor Sierra Dieble was very nice and informative. I will be back.

Read at DealerRater

DealerRater logo
DealerRater Jan 29, 2024

Everyone was very helpful and went above and beyond my expectations. I can’t thank them Enough.

Read at DealerRater

DealerRater logo
DealerRater Jan 20, 2024

They were very professional. Welcomed me when I arrived, explained what was going to be done. Took me to waiting room, later came and checked on me. Took me to my car when finished, even washed it! Very friendly and competent.

Read at DealerRater

DealerRater logo
DealerRater Jan 18, 2024

Great experience looking for a car that had what I wanted. Salesman was very knowledgeable. Very pleased with the whole buying process.

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2024

Dylan Yavosrky was very helpful in facilitating our service for our SUV. He greeted us and explained out options and went over everything when the work was completed.

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2024

Beautiful mustang in the show room we were greated at the door by Nick Villanti and the process was smooth and easy and I was given a good trade in value for mine and walked away with a bad new mustang

Read at DealerRater

DealerRater logo
DealerRater Dec 20, 2023

Very clean, Dylan Yavosrky took care of my service , very knowledgeable of his job Thanks

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

Quick scheduling process. In and out in a timely manner. Made sure to go over specific details at pickup.

Read at DealerRater

DealerRater logo
DealerRater Nov 22, 2023

I always feel comfortable having Hartville Spitzer work on my car. They have helpful, qualified people serving customers. Sierra Dieble was the first to kindly greet me as I drove in. She made me feel welcome and assured of the work they were recommending. Sierra kept me advised during my wait and is a really great addition to the Spitzer staff.

Read at DealerRater

DealerRater logo
DealerRater Nov 13, 2023

I've been going here since 2014, always super friendly and no hassle or pressured for services not needed.

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2023

Sierra Dieble was fantastic. Upon entering, Sierra greeted me with a welcoming smile. I had no intentions of having my truck serviced the same day. Typically, dealerships are booking a week or more out. Sierra was able to provide services same day! Sierra provided real time updates and communications throughout the service appointment. Sierra provided amazing service and gained a satisfied customer who will continue to return for future business. Thank you!

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

They have treated me fairly and honestly. Can’t ask for more than that. Dylan is the best in the service department.

Read at DealerRater

DealerRater logo
DealerRater Oct 17, 2023

Have taken my car to Spitzer in Hartville, Ohio for service a few times and have always been greeted by men who handled my appointment information, but this time was different. My appointment contact today was Sierra Dieble, a very pleasant young lady, who promptly took the information regarding the purpose of my appointment. When service was completed, I had a few questions regarding I entries on the itemized service invoice which I thought one of the men would answer. To my surprise, Sierra clearly answered and explained details for my questions. I felt confident the information she provided was ...

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2023

Great people to work with - we were running late and the sales people stayed around and showed us the car we came to see, answered our questions, and addressed the issues we pointed out.

Read at DealerRater

DealerRater logo
DealerRater Sep 26, 2023

Spitzer is awesome. They take care of all my needs for my vehicles. I recommend them to everyone

Read at DealerRater

DealerRater logo
DealerRater Sep 22, 2023

I would definitely recommend Spitzer Ford Hartville. I feel I got a great truck and a great price. My salesman Zach was personable and easy to work with. Other members of his team even followed up after the purchase to make sure I was happy. Definitely going to go back there when I need a new vehicle and will recommend them to anyone who is in the market.

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2023

I've have been a customer of yours for over 10 years and it's been a great relationship with Dylan Yavosrky as an associate with you I plan on continuing my business with you Dylan took great care of me and my truck! Thank you for the great service.

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2023

In my experience this service visit went as flawless as possible. Sierra Dieble was both knowledgeable and informative. She responded all my questions and concerns. Most important the service I required was completed in a timely manner.

Read at DealerRater

DealerRater logo
DealerRater Aug 22, 2023

I was thoroughly impressed by my experience at Spitzer Ford in Hartville. Sierra Dieble was my contact person while having my 2016 Fusion serviced. I had brought my vehicle in to have a recall issue resolved. Sierra Dieble asked if I needed any additional services and informed me of the oil change/tire rotation special currently being offered. I was kept informed of the status of my vehicle regularly. Sierra Dieble was thoughtful, polite and very professional. I will definitely recommend Spitzer to anyone needing their car serviced.

Read at DealerRater

DealerRater logo
DealerRater Aug 22, 2023

Sierra Dieble, fairly new to Service Department, assisted in the service appointment of an oil change and standard checks of vehicle.

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2023

RANDALL HOWARD was very attentive, and answered any questions we had.... even as far as directing us to a breakfast restaurant nearby, since the one we had planned to walk to was closed for the day...

Read at DealerRater

DealerRater logo
DealerRater Jul 24, 2023

Our experience was wonderful Sean Greene was our salesman and he was great very knowledgeable and answered all our questions . I would highly recommend Sean and the rest of the staff at Hartville Spitzer we had a great experience and I absolutely LOVE my Bronco sport.

Read at DealerRater

DealerRater logo
DealerRater Jul 12, 2023

Service was great. Wife enjoyed the experience since it was her car. Randle was great

Read at DealerRater

DealerRater logo
DealerRater Jul 10, 2023

Zach (Sales) was super helpful in getting me the car I asked about. John (Finance) did great job with an extended warranty. The experience was very positive.

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2023

Service was on time. Satisfactory alternative provided by parts manager. Cost was fair and competitive.

Read at DealerRater

DealerRater logo
DealerRater Jun 15, 2023

My salesman was Zachary Koval. He took good care of me, picked me up at the airport, made sure the paperwork was in order before my arrival and was knowledgeable about the used car that I purchased. Others at the dealership were friendly and helpful. Positive experience.

Read at DealerRater

DealerRater logo
DealerRater Jun 15, 2023

My husband and I went to 3 Ford dealerships in the area. Two of them we had bought our other new Ford Edge vehicles. We could have bought from any of them but I called and spoke to Doug Drake and told him the vehicle we were looking for with certain options. He was so great over the phone we drove out to Hartville to meet with him. He and his team searched for 2 days and located a car that was exactly what we wanted. They had the car there the day they found it. Local to be sure, but it ...

Read at DealerRater

DealerRater logo
DealerRater Jun 13, 2023

The staff was amazing! Stop in and ask for Zach Koval-Salesman, you won't be disappointed! Super helpful, no pressure and very knowledgeable! Thanks also to Rich Ruby-Finance Manager and Doug Drake-Sales Manager for answering all my questions and taking care of me! Doug made a good deal even better! This was my first time on the lot, and minus the test drive I was in and out with a car new to me in less than an hour! I highly recommend stopping by if you're in the market for a new or used vehicle! I drove a little ...

Read at DealerRater

DealerRater logo
DealerRater Apr 24, 2023

Dylan Yavosrky at Spitzer Ford Hartville was amazing. He not only fixed the recall on my vehicle, but he found other issues that were also on recall. I would recommend Spitzer Ford Hartville for their amazing services.

Read at DealerRater

DealerRater logo
DealerRater Apr 18, 2023

Went in for service and known issues. Dylan Yavosrky guided me on needed maintenance to insure the truck will stay in good working order. No surprises on the bill and friendly service.

Read at DealerRater

DealerRater logo
DealerRater Apr 14, 2023

I'm more than happy having done business with Spitzer Ford in Hartville. As a first time buyer, I had a lot of questions and concerns when starting the process. My sales rep, Jake, not only answered all of my questions but found me a fantastic vehicle. He worked with Doug and Brandon Nagy to make sure all of my needs were met. Rich in finance was so kind and informative; he really broke everything down to make easier for me to understand. Rob has a great team on his hands, and I highly recommend working with this dealership!

Read at DealerRater

DealerRater logo
DealerRater Apr 11, 2023

We are very happy with the new management at Spitzer!!! This is our third truck bought from them, and this time, it was so smooth...Our salesman, Brandon Naggy, was great at communicating and very knowledgeable, about our vehicles...From the time we walked in the door until we drove away, we were treated like family...Very satisfied with our purchase!! Thank you Spitzer!! Dan Thornton

Read at DealerRater

DealerRater logo
DealerRater Apr 5, 2023

Met with Zachary Koval at the dealership. He greeted me and my significant other and sister at the door and asked how could he help us. Told him I was interested in the Ford Explorer Timberland and what my price range was and where I wanted to keep the monthly payments at and he made sure to stick within my budget. I was previously at another dealership the day before and they did not take me seriously or keep me within my budget and showed me something out of the price range where I wanted to be. After the test ...

Read at DealerRater

DealerRater logo
DealerRater Apr 5, 2023

Competitive pricing, helpful staff, they even stayed after hours since I was coming from out of town.

Read at DealerRater

DealerRater logo
DealerRater Mar 20, 2023

Our salesman Jake Hugill was amazing! He made our purchase very simple and smooth! Would highly recommend Jake if you are looking to buy a new or used vehicle.

Read at DealerRater

DealerRater logo
DealerRater Mar 7, 2023

Jacob my salesman was great! He made my purchase of my 2023 Ford Ranger very easy. I would definitely purchase from Spitzer Ford in Hartville again. I would definitely recommend this car dealership to anyone looking for something in a new or used vehicle.

Read at DealerRater

DealerRater logo
DealerRater Feb 17, 2023

We got a good deal on an 2022 F150 Lariat that had all the features we were looking for. Just had the previous drop in bed liner replaced with a spray on bed liner from Line X and it looks great. They did a nice job reinstalling the tonneau cover for the bed. Brody was our sales contact along with Brandon to follow up on the bed liner.

Read at DealerRater

DealerRater logo
DealerRater Feb 14, 2023

Brody Giffin and his team are fabulous! Many members of my family have had the pleasure of doing business with him over the years, but this was my first purchase from him and it was just the best experience. I arrived initially inquiring about a vehicle I've had my eye on at another Spitzer location, but then changed my mind once I got a look at another great car on their lot. Brody was patient with me and answered every one of my many questions thoroughly and professionally. The whole staff from the finance guys to the porters were ...

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2023

Both sales and financing was courtesy and professional. They made my new purchase easy and fast

Read at DealerRater

DealerRater logo
DealerRater Jan 24, 2023

The dealership overall is wonderful location to purchase a vehicle from and have follow up service appointments with.

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2023

Ryan and Dave in Service are very friendly and knowledgeable. I took my truck in for service, and both of the shuttle drivers were friendly and I was impressed overall by their Customer Service!

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2023

We had an awesome new car buying experience at Spitzer Ford Hartville. Everyone, from Brandon G, and Zach the sales reps, and Doug and Brandon the sales managers, to the finance department, treated us with kindness and a genuine desire to help us get the car we wanted. Now we own our dream Bronco! Will always be grateful to Spitzer Ford Hartville for making this a great experience!

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2023

We live 450 miles from dealership ,but after talking to 5 other dealers ,we with John and Spitzer. I spoke with him on multiple times before making a decision ,he was more than helpful .He was prompt to call back ,but was not pushy. Good to work with someone who still feels like the customer is worth their time .

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2023

This was an out of state purchase so everything had to be right. They made it happen.

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2023

Walked in, told them what we wanted…had it there the next morning…easiest transaction ever!

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2022

Outstanding customer service all around. Brandon Geisey is extremely patient and trustworthy. Rich Ruby in finance was also an all around great guy! The whole process was quick and painless. Will definitely refer others to join the Spitzer Ford Hartville family!!

Read at DealerRater

DealerRater logo
DealerRater Dec 16, 2022

Alan Kinnaird was my advisor - (Dave Miller made my appt - I stopped in person) Courteous and friendly. Helped with my Ford Pass points - had it taken care of picked up car! Great experience!

Read at DealerRater

DealerRater logo
DealerRater Dec 7, 2022

They are always very courteous an helpful. My service rep was Alan Kinnaird & he kept me informed on the progress of my repair.

Read at DealerRater

DealerRater logo
DealerRater Dec 3, 2022

They were willing to do what ever it took to make my experience comfortable, & to give me the best information of the vehicle & companies advantage over there competitors They in addition handled a service for me that Spitzer DIDNT do prior to picking up my purchase vehicle that I wanted done . Plus had the ability to cut a key that other ford dealers couldn’t do

Read at DealerRater

DealerRater logo
DealerRater Nov 29, 2022

They didn't find the issues of why my car is spitting and acting like it wants to stall out.kept it 1 wk and said that nothing was showing on the computer. This really happened and I am quite nervous about driving it very fast

Read at DealerRater

DealerRater logo
DealerRater Nov 28, 2022

Great service fromBrody Griffin. His customer service was fantastic. He went above and beyond to make sure we were taken care of.

Read at DealerRater

DealerRater logo
DealerRater Nov 22, 2022

Always super and no pressure to get something done that is not needed. David Miller usually helps me and is super ever time. Ford Focus we purchased at this dealership and only take it to this dealership for maintenance. A!!

Read at DealerRater

DealerRater logo
DealerRater Nov 17, 2022

Service here is always great. David Miller was my service consultant on this visit and he always does a fine job. Oil change, tire rotation and cooling system flush and fill. Fast and professional service every time. I will continue to bring my service and maintenance work here.

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2022

Great experience with Zach and the team! They went above and beyond to find the Bronco of my dreams.

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2022

Dave Miller is the best , he helps me maintain my car to avoid any car problems.

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2022

Eric Brewer was very helpful. He explained what the plan was for moving forward with the repair.

Read at DealerRater

DealerRater logo
DealerRater Oct 10, 2022

The entire staff was friendly and helpful. Zach Koval made the buying process so much easier

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2022

The service department works hard to make sure your concerns are addressed quickly and correctly. Dave Miller works tirelessly to provide top notch service and always keeps you in the loop while your vehicle is in for service. They greet you with a smile and treat you like family.

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2022

Jacob Hugill was courteous and friendly. We are happy with our Ford Mustang we purchased.

Read at DealerRater

DealerRater logo
DealerRater Sep 24, 2022

Eric Brewer did a great job of keeping us informed when we brought our SUV in for service. We have used the service department here several times and have always been satisfied.

Read at DealerRater

DealerRater logo
DealerRater Sep 7, 2022

My F150 needed urgent service on a recent Saturday morning - Eric Brewer and his staff were able to get me in right away and they fixed the problem without trying to up sale me a bunch of other services. They will service my vehicles from now on!

Read at DealerRater

DealerRater logo
DealerRater Sep 4, 2022

I was wanting to get into a Gladiator, but wasn't confident that I could. Brody, Jake, and Brandon spent the time needed with me and did all they could to make it happen. Rich Ruby, the finance manager, went above what I ever could of imagined. He was fast, honest, and even called the bank, to lower my interest rate. I've dealt with a lot of dealerships in my life, and I can honestly say this experience was over the top. Thanks guys!

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2022

Eric Brewer was courteous and friendly. My service was done promptly and on time. Great service.

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2022

Courteous friendly very knowledgeable Would definitely buy from them again very honest very easy to deal with

Read at DealerRater

DealerRater logo
DealerRater Aug 2, 2022

Always accommodating when in need to get in early. Address issues fast and quality work is normal

Read at DealerRater

DealerRater logo
DealerRater Jul 30, 2022

I bought a car, sight unseen. The car is everything Zach told me it would be.

Read at DealerRater

DealerRater logo
DealerRater Jun 15, 2022

David Miller got my truck in fa St and got the problem solved fast. Can't ask for better.

Read at DealerRater

DealerRater logo
DealerRater Jun 10, 2022

Great service, Been going here for years , David and Mike are excellent . Highly recommend them.

Read at DealerRater

DealerRater logo
DealerRater May 26, 2022

Dave Miller and the Spitzer team are very professional. They keep me informed on all servicing of my car. They are truely GREAT!

Read at DealerRater

DealerRater logo
DealerRater Apr 25, 2022

Anthony Ritari was very pleasant.and accommodating. He was quite backed up and still pleasant.

Read at DealerRater

DealerRater logo
DealerRater Apr 4, 2022

SEAN GREENE WORKED VERY VERY HARD FOR ME AND SHOULD GET A BIG BONUS THANK YOU.

Read at DealerRater

DealerRater logo
DealerRater Mar 21, 2022

I really don't under the word cap but service was great. Thank you guys

Read at DealerRater

DealerRater logo
DealerRater Mar 16, 2022

Excellent Service—sales person, Matt, took not of all my concerns and delivered the perfect vehicle. Brandon Nagy is finance was superb as well. Best communication and swiftest deal I’ve ever had since leaving the Car Sales industry.

Read at DealerRater


Leave Us A Review