Customer Testimonials

I enjoyed the dealership very much! They were super efficient! I had Malori as a salesperson and she was amazing ! Super friendly, knowledgeable , and helped get the job done easy and quick ! Would def recommend to anyone who wants/needs to buy a car!

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Good service but let's see if they fix it this time

Great experience with Dwayne Jones (sales) and Rich (F & I). These gentlement made it informative, easy and efficient to purchase my vehicle. I will be working with Spitzer and these gentlemen in the future.

Can't say enough good things about my experience here yesterday. I've done quite a few car deals over the years and this was probably the quickest, easiest one so far. Malori, DJ and Zach were awesome to work with and made getting into my beautiful 2025 Jeep Wrangler a complete breeze. They promptly attended to a few little issues I pointed out - got one resolved right there on the spot and set up some folks to come to my house the very next day to resolve the other issue. Prices really cannot be beat either - I did ... Read More

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Google - Nov 5, 2026

Can't say enough good things about my experience here yesterday. I've done quite a few car deals over the years and this was probably the quickest, easiest one so far. Malori, DJ and Zach were awesome to work with and made getting into my beautiful 2025 Jeep Wrangler a complete breeze. They promptly attended to a few little issues I pointed out - got one resolved right there on the spot and set up some folks to come to my house the very next day to resolve the other issue. Prices really cannot be beat either - I did a lot of research and know for sure I got a bomb deal. Would recommend them to anyone and hope to shop with them in the future!

Dealership was quick, efficient, and knowledgeable. They were helpful and even candied up my kids!

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Brody and the whole team Were Amazing! I never Experience such GREAT TREATMENT... NO RUSH NO FUSS. I am so overjoyed that I found this dealership and now they are my go to. If your ever looking for a vehicle please take the drive and go check them out. Barb Smith

From the first call to the signing off on our Yukon XL Shelby and the rest of the team were all very friendly , and professional and this will definitely be our first stop on our next vehicle as well

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Came all the way from Detroit, Michigan to buy 2019 Chevy Tahoe LT They had did a lot of work to this truck, new brakes, tires oil change, but they didn’t tell me that they sold me a vehicle with a bad motor mount from the time I got the truck. I was hearing noise every time I accelerated or hit the gas for over a year I couldn’t figure it out in the Mechanic told me he charged me $400 in labor just to replace the Motor mount plus I bought it out from the Chevy dealership. It just ... Read More

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Google - Oct 15, 2026

Came all the way from Detroit, Michigan to buy 2019 Chevy Tahoe LT They had did a lot of work to this truck, new brakes, tires oil change, but they didn’t tell me that they sold me a vehicle with a bad motor mount from the time I got the truck. I was hearing noise every time I accelerated or hit the gas for over a year I couldn’t figure it out in the Mechanic told me he charged me $400 in labor just to replace the Motor mount plus I bought it out from the Chevy dealership. It just goes to show. They said it went through inspection. Also the AC line in the back by the rear tire had a small leak as well $2000 repair that they just ignored. I was wondering why the AC wasn’t working as good as it supposed to be working. I would never buy a used vehicle from these guys. I wouldn’t buy a new vehicle from these guys. They are not honest.

Had a great experience buying a new Ford Explorer at this location with the help of Dwayne Jones and Zach Koval. Our family takes our vehicles here for service and appreciates the professionalism and expertise of Paul Asano.

If you are a single, white, 50+ man then this is the dealership for you!!! Salesman was only interested in getting my husband’s opinion on the cars that we were looking at for me, even when my husband kept telling him “ask her”. The first time we went in, both the salesman and the manager were super pushy and not listening, the only reason we bought from them was the fact that they had a ‘25 with super low miles and fantastic price. Every time that I have had to go in to get it serviced I get dirty looks because ... Read More

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Google - Oct 10, 2026

If you are a single, white, 50+ man then this is the dealership for you!!! Salesman was only interested in getting my husband’s opinion on the cars that we were looking at for me, even when my husband kept telling him “ask her”. The first time we went in, both the salesman and the manager were super pushy and not listening, the only reason we bought from them was the fact that they had a ‘25 with super low miles and fantastic price. Every time that I have had to go in to get it serviced I get dirty looks because I have my kids and we are waiting because they don’t have pick up and delivery in the weekends (even though it is an option when you book online so beware). Witnessed a couple different salesmen blow vape smoke inside towards my children whom they have mistaken my pink covered daughter for a boy on multiple occasions. Last oil change took just under 3 hours, luckily I had taken a stroller to walk around so I didn’t have to sit and get dirty looks for having my 2 year old run around.

Service reps are knowledgeable and technicians do good work. They also make sure you have transportation to and from the dealership so you don't have to sit there for hours why they are working on your vehicle.

Found the car he wanted. Sales rep was very nice not pushy.

My sales person Justin was great to work with! He’s a people person and was very easy to talk to. The sales process was comfortable and I didn’t feel like he was the typical overly aggressive used car salesman. Furthermore the finance manager Rich was great as well. He was as very honest and straight forward. This is the dealership will be my go to for car purchases. Thanks for everything you guys.

I brought my truck to this dealership because of a loud noise that needed to be diagnosed. This was actually my second repair experience with this dealership, and unfortunately, both experiences have involved what I feel is an excessive amount of time to diagnose and complete repairs. I was told the issue was related to the turbo, and the driver-side turbo was replaced. I was specifically told over the phone that the noise had been fixed. I drove the truck off the lot and immediately heard the exact same noise again. What made the situation even more frustrating was my ... Read More

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Google - Sep 29, 2026

I brought my truck to this dealership because of a loud noise that needed to be diagnosed. This was actually my second repair experience with this dealership, and unfortunately, both experiences have involved what I feel is an excessive amount of time to diagnose and complete repairs. I was told the issue was related to the turbo, and the driver-side turbo was replaced. I was specifically told over the phone that the noise had been fixed. I drove the truck off the lot and immediately heard the exact same noise again. What made the situation even more frustrating was my conversation with the service manager. I was essentially told that “this is what happens when you buy used” and that I should have bought a brand-new truck. Unfortunately, buying a brand-new truck simply wasn't financially possible for me. Buying used shouldn't mean I have to accept paying for a repair and being told an issue is fixed when it isn't. I also left without being provided copies of the repair invoices or documentation. The communication, repair times, and overall handling of this situation have been extremely disappointing. I expected much better from a Ford dealership. Get everything in writing and make sure the problem is actually resolved before leaving the lot.

Justin is an amazing guy. Highly recommend him. Very understanding and helpful.

The service department is exceptional... I have a 2013 F150 with 220k miles that has needed a little tlc and the service department at Spitzer has delivered just that... Between their prompt and fast service they bent over backwards with their friendliness and their pricing was on point... When I decide to finally buy a new truck, it will be from Spitzer Ford Hartville just because of their service department...

The place is usually pretty dead even with an appointment, so why is the wait time 2 to 3 hours?

Best purchased experience I’ve ever had. Sales person was kind, considerate not Pushy, Finance manager worked hard and was kind both shared great information. Five star review highly recommend Elijah.

My sales experience with Spitzer Hartville was amazing. Justin was a fantastic salesperson and helped get me into my dream car. I could not have asked for a better experience during the actual purchase. Unfortunately, the customer service I have experienced since buying the vehicle has been extremely disappointing. This is my first EV, so I have been doing a lot of research and decided I wanted to purchase a charging adapter to have as a backup when traveling, especially if I need to use a Tesla charger on a road trip. I called the parts department at Spitzer Hartville, ... Read More

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Google - Sep 19, 2026

My sales experience with Spitzer Hartville was amazing. Justin was a fantastic salesperson and helped get me into my dream car. I could not have asked for a better experience during the actual purchase. Unfortunately, the customer service I have experienced since buying the vehicle has been extremely disappointing. This is my first EV, so I have been doing a lot of research and decided I wanted to purchase a charging adapter to have as a backup when traveling, especially if I need to use a Tesla charger on a road trip. I called the parts department at Spitzer Hartville, and they were extremely helpful. Since I live about 45 minutes to an hour away, they suggested I contact the Spitzer location in Cuyahoga Falls to see if they could order the adapter so I could pick it up closer to home. They even provided me with the exact part number to make the process as easy as possible. I called the Cuyahoga Falls parts department and asked if I could place an order. Before I could even explain what I needed, the person who answered rudely responded, "I can tell you that we do not take orders over the phone." He then asked for more information. Once I explained the situation and what I was trying to do, his tone quickly changed, but by that point the damage was already done. It was an unnecessarily rude way to speak to a customer, especially someone who had just purchased a vehicle from another Spitzer location. I ended up calling Hartville back, and they are ordering the adapter for me. I also ran into an issue trying to activate the Ford Connectivity Package and BlueCruise. I was told when I purchased the vehicle that I would receive a trial of both, but neither was showing a free trial option. I called the support number in the Ford app and was told they are waiting for Spitzer to update the vehicle's warranty date. Once that is completed, I should be able to access the trials. I called the sales manager at Hartville to ask when the warranty date might be updated. I was told he was with a customer and would call me back. That was four days ago, and I still have not received a call back from him or anyone else. I understand that selling vehicles is the primary focus of a dealership, but customer service should not end once the paperwork is signed. A quick return phone call or a little courtesy when speaking with a customer does not take much effort. Justin deserves five stars for the sales experience. He was fantastic from beginning to end and helped me purchase a car I absolutely love. Unfortunately, everything I have experienced after the purchase has left a lot to be desired. Spitzer made a great first impression during the sale, but the lack of follow-up and customer service afterward has significantly changed my overall impression of the dealership.

I I would say that I would rate the service at spitzer Ford hartville as outstanding and my experience with Shelby Wallace was nothing short of professional and excellent I would give you guys a wonderful and outstanding rating in my opinion because my needs have been very well taken care of and it's been a pleasure doing business with spitzer thank you

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Working with Justin Lockwood at Spitzer Ford in Hartville was an absolute pleasure! He was patient and extremely knowledgeable . Excellent customer service from start to finish . I highly recommend Spitzer Ford in Hartville and ask for Justin Lockwood !

Very disappointed in the humanity and willingness to help from the service department. I purchased a used vehicle about a year ago, with the expectation that an autostart feature would work on this vehicle, but sadly it has not since day one. Though with how busy life is trying to survive I honestly did not concern myself with it until things got worse. I even acknowledge my failures of not bringing that specific issue up, but to be told that just because there is no warranty or I did not mention it sooner, my wife can continue to drive my ... Read More

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Google - Sep 17, 2026

Very disappointed in the humanity and willingness to help from the service department. I purchased a used vehicle about a year ago, with the expectation that an autostart feature would work on this vehicle, but sadly it has not since day one. Though with how busy life is trying to survive I honestly did not concern myself with it until things got worse. I even acknowledge my failures of not bringing that specific issue up, but to be told that just because there is no warranty or I did not mention it sooner, my wife can continue to drive my children around with failing electrical equipment (of course until I pay for this battery out of pocket). When calling to ask if there was anything that could be done to ease the financial pain of the battery on top of the other service that needs done. Again disappointed to be told they do not haggle over price and there is nothing they can do. This lack of care and humanity begs me to wonder if only the sales side actually care for customers, or if it is my fault for transposing those expectations to another department. So minus the things that are covered by warranty, I will being going elsewhere for service to not only ensure better care but truthfully way better pricing. I was willing to pay the higher price when I had believed they were professionalism and care were of higher caliber.

If you are looking for a used car, do NOT go to Spitzer. We test drove two vehicles and the first one had a damaged flywheel. The second one had 5 unaddressed warranty recalls, and had been wrecked. They actually wanted to sell me the first car with the damaged flywheel and "they would take care of it. I wasn't born yesterday, you buy it AS IS and you are then stuck with it. I will not be returning to this dealership.

Car buyers beware. Dealership fails to cancel extended warranty’s after numerous attempts. Finance manager uses excuses of vacation issues and passes blame on others. Still waiting and no refund. Attorney general office will be contacted then will pursue small claims court. Stay away from these dishonest folks. Cancelled in May 8, 2026 and no refund yet to date. Have plenty of emails to validate this review.

Purchased a new F150 from Tom West. The entire experience was first class! He worked with me to get a fair price and fair trade value. I would highly recommend Tom for your next vehicle purchase. I also worked with Lexy getting my phone hooked up and my Android Auto set up. She is a great asset to the dealership! She worked with me and set up all my preferences! Can't thank her enough!

I am not usually one to write a review and this is actually the first review I have ever written but wanted to share my experience. I was looking on Autotrader one day when I came across a really good deal on a 2023 Ram 1500. I immediately reached out to the dealership to inquire and get some information on the truck. When I first made contact with the dealership, I was connected with a salesperson named Elijah. After trading texts back and forth regarding the truck, I was provided a proposal that also included my trade in and the exact amount ... Read More

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Google - Sep 16, 2026

I am not usually one to write a review and this is actually the first review I have ever written but wanted to share my experience. I was looking on Autotrader one day when I came across a really good deal on a 2023 Ram 1500. I immediately reached out to the dealership to inquire and get some information on the truck. When I first made contact with the dealership, I was connected with a salesperson named Elijah. After trading texts back and forth regarding the truck, I was provided a proposal that also included my trade in and the exact amount I would be financing. The cost fell perfectly in to my budget. I informed the salesperson that I lived over 3 hours out of state but wanted to schedule an appointment to look at the truck. My wife and I took off work the following day in order to make this work. The salesperson informed me that as long as the truck didnt sell that night, he would place a hold on the vehicle so that I could come look at. I scheduled an appointment at 2pm to look at the vehicle. The day I was supposed to look at the truck, my wife and I hit the road and were a little over an hour and a half away when I received a call from the dealership stating that the vehicle was currently on a test drive with a customer and they were looking to buy. I had told sales manager Brandon on the phone that I was told and had text messages stating that they were going to hold the vehicle for me so that I could see it. I was then told that is "not their usual process" and they do not place holds on vehicles. At this point, instead of informing the couple there that they had already made an arrangement with a customer with an appointment to see the vehicle, I was directed to try and find a new one. Obviously based on price and the specific vehicle I was looking at, they did not have anything else that matched. My wife and I missed time off work and wasted gas with the expectation that this dealership was going to hold true to their word that it was being held for me. I am extremely disappointed. Easily the worst experience I have had with a dealership. Unfortunately with the timing and distance, I do not believe after today anything else will be done to make the situation right.

I am not usually one to write a review and this is actually the first review I have ever written but wanted to share my experience. I was looking on Autotrader one day when I came across a really good deal on a 2023 Ram 1500. I immediately reached out to the dealership to inquire and get some information on the truck. When I first made contact with the dealership, I was connected with a salesperson named Elijah. After trading texts back and forth regarding the truck, I was provided a proposal that also included my trade in and the exact amount ... Read More

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DealerRater - Sep 15, 2026

I am not usually one to write a review and this is actually the first review I have ever written but wanted to share my experience. I was looking on Autotrader one day when I came across a really good deal on a 2023 Ram 1500. I immediately reached out to the dealership to inquire and get some information on the truck. When I first made contact with the dealership, I was connected with a salesperson named Elijah. After trading texts back and forth regarding the truck, I was provided a proposal that also included my trade in and the exact amount I would be financing. The cost fell perfectly in to my budget. I informed the salesperson that I lived over 3 hours out of state but wanted to schedule an appointment to look at the truck. My wife and I took off work the following day in order to make this work. The salesperson informed me that as long as the truck didnt sell that night, he would place a hold on the vehicle so that I could come look at. I scheduled an appointment at 2pm to look at the vehicle. The day I was supposed to look at the truck, my wife and I hit the road and were a little over an hour and a half away when I received a call from the dealership stating that the vehicle was currently on a test drive with a customer and they were looking to buy. I had told sales manager Brandon on the phone that I was told and had text messages stating that they were going to hold the vehicle for me so that I could see it. I was then told that is "not their usual process" and they do not place holds on vehicles. At this point, instead of informing the couple there that they had already made an arrangement with a customer with an appointment to see the vehicle, I was directed to try and find a new one. Obviously based on price and the specific vehicle I was looking at, they did not have anything else that matched. My wife and I missed time off work and wasted gas with the expectation that this dealership was going to hold true to their word that it was being held for me. I am extremely disappointed. Easily the worst experience I have had with a dealership. Unfortunately with the timing and distance, I do not believe after today anything else will be done to make the situation right.

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They have great service, are prompt and nice people.

One of the worst car dealership experiences I’ve ever had

I just want to say I had the absolute best and amazing experience with this dealership. I was looking to buy a car for my niece and the staff here made it the smoothest and quickest process for me. I couldn’t have done this without the wonderful kindest experience from Elijah. He knows what he is doing and he is so kind to speak to, he made me feel at home and comfortable with this purchase. Dwayne, took over a different part of the buying process and he talked to us like he has known us forever. He was ... Read More

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Google - Aug 21, 2026

I just want to say I had the absolute best and amazing experience with this dealership. I was looking to buy a car for my niece and the staff here made it the smoothest and quickest process for me. I couldn’t have done this without the wonderful kindest experience from Elijah. He knows what he is doing and he is so kind to speak to, he made me feel at home and comfortable with this purchase. Dwayne, took over a different part of the buying process and he talked to us like he has known us forever. He was an absolute gem to work with. We finalized everything with Rich. That was probably the best interaction I have ever had with a finance manager. We never felt pushed, or judged, we felt so welcomed. I told him what I needed and wanted and he made it happen. He was amazing. Lastly, we cashed out with the front desk Gloria who was an absolute peach. She was funny and so sweet! I would buy a car from that dealership every day if I could. Special shoutout to Elijah for being the best car salesman I have ever dealt with. (:

DO NOT purchase an extended warranty from this dealership, if you are going to buy one, purchase it from one of the national extended warranty companies! I purchased an extend warranty from this dealership when I purchased a car from them in July 2025, big mistake! The check engine light came on recently and I took the car to a dealership near my home. The car requires a $800 repair, I contacted the extended warranty company, and they told me the car must be taken to the Spitzer dealership in Hartville for repair. I called the dealership and spoke to the Service ... Read More

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Google - Aug 14, 2026

DO NOT purchase an extended warranty from this dealership, if you are going to buy one, purchase it from one of the national extended warranty companies! I purchased an extend warranty from this dealership when I purchased a car from them in July 2025, big mistake! The check engine light came on recently and I took the car to a dealership near my home. The car requires a $800 repair, I contacted the extended warranty company, and they told me the car must be taken to the Spitzer dealership in Hartville for repair. I called the dealership and spoke to the Service Director, Mike, and he was not helpful at all. He said if we were within 40 miles of a Spitzer dealership we would have to take the car there. When I purchased the warranty, I was not told of that requirement, or I would not have purchased it. It was deceitful and unethical of the Finance Manger not to tell me of that requirement; he misrepresented the sale by withholding that information. This dealership is playing both ends, getting revenue from the sale of the warranty contract and from the repair reimbursement from the warranty company, a racket!

Brandon in the service department is a liar and a crook he tries to sell you services that are not needed

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Everything was good. We like the tires but they never cleaned them after they mounted and balanced them on our Lincoln

Very good and enjoyable experience. Recommend highly.

Very good Ford dealership. I rate them an A+ very very good. I am going to recommend them to my other friends and family 100% very happy with the sales people and the service people. Thank you, Rick Osborne

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Tyler was amazing! He went out of his way to find the part I needed, and when he discovered it had been discontinued because it was for a 26-year-old truck, he didn’t stop there. He took the time to find a quality aftermarket alternative instead. His dedication, knowledge, and willingness to go the extra mile made all the difference. I truly appreciate his outstanding customer service and would highly recommend him to anyone!

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Anthony was super helpful and collaborative. I have transparently not had good experiences with dealerships in the past, but I felt as though this dealership, and Anthony in particular, truly cared about me and my needs. The candy Anthony provided was an added touch!

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Anthony Bostrom is a wonderful guy who I would recommend my friends and family to.

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DONT EVER BUY A CAR HERE! I bought a car in January and they sold me a lemon. I bought it in January and have had to replace almost everything. They assured me that they looked over it and it was going to he a great car. A week after buying it I had to replace spark plugs and coil packs. I went to talk with them about it and their response was, "well im sure nothing else is going to go wrong with it." No empathy, just a cold response. It is now July and im having ... Read More

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Google - Jul 18, 2026

DONT EVER BUY A CAR HERE! I bought a car in January and they sold me a lemon. I bought it in January and have had to replace almost everything. They assured me that they looked over it and it was going to he a great car. A week after buying it I had to replace spark plugs and coil packs. I went to talk with them about it and their response was, "well im sure nothing else is going to go wrong with it." No empathy, just a cold response. It is now July and im having to replace the head gasket on a car I havent even put 10,000 miles on after buying it. They are a scam and an embarrassment.

Great with communication! The technician did a great job! Very pleased with the work.

I’ve been a customer for ten years and bought four vehicles in the past. I purchased a 2020 F150 and I have had this truck serviced every five thousand miles since new at this dealership. I was in for service about a week ago and had your sales manager approach me about trading my truck in on a different vehicle. I came in today and was absolutely shocked on how this dealership has changed for the worse. There is no loyalty for being a loyal customer apparently. Just Awful!

I saw a listing that said there was a car available at Spitzer Findlay, but when I tried to see if it was available to look at they were wishy washy. I went to Findlay in person and they told me it was at the Hartville location and if I put down a deposit on the car then they would bring the car to Findlay. So I called Spitzer Hartville and tried to ask about pricing, but I was forwarded to the sales manager who could not give me a definitive answer. How am I meant to put down a ... Read More

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Google - Jul 9, 2026

I saw a listing that said there was a car available at Spitzer Findlay, but when I tried to see if it was available to look at they were wishy washy. I went to Findlay in person and they told me it was at the Hartville location and if I put down a deposit on the car then they would bring the car to Findlay. So I called Spitzer Hartville and tried to ask about pricing, but I was forwarded to the sales manager who could not give me a definitive answer. How am I meant to put down a deposit for a car I haven't seen in person and can't get a real price on? Hartville is 3 hours away from me, so all I could do is call. I called again and was told I would hear back from someone, they never got back to me. I couldn't wait long anymore, so I ended up getting a car same model, make, and year from a different dealer. They were able to give me price out the door that exact day. I had the cash ready to pay but it felt like Spitzer didn't take me seriously. I put one star but I would never go to this dealer again or recommend to someone, so if I could I would out zero stars.

very happy and easy very pleasant and efficient ok it went very fast very easy process

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Reputable dealership where no pressure sales is number one. They worked with us to find the right car at the right price. We will go back!

I came in looking at options to lease or potentially buy a car. Dwayne was amazing to work with! He made me feel confident, made things work that I didn't think I could get. He works hard and is there to help you!

Always great service at Spitzer Ford.The service was on point and met my needs . Easy to work with all Spitzer employees .

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This was our third vehicle purchase from Spitzer Ford, and our third time working with Brody Giffin. Once again, he exceeded every expectation. Brody made the entire buying process easy from start to finish. He took the time to help us find the exact 2026 Ford Bronco we wanted, answered all of our questions, and made sure we got a great deal while getting us out the door quickly. At no point did we feel pressured. Instead, we felt like he genuinely cared about making sure we were happy with our purchase. The entire team at Spitzer Ford has always treated ... Read More

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Google - Jun 30, 2026

This was our third vehicle purchase from Spitzer Ford, and our third time working with Brody Giffin. Once again, he exceeded every expectation. Brody made the entire buying process easy from start to finish. He took the time to help us find the exact 2026 Ford Bronco we wanted, answered all of our questions, and made sure we got a great deal while getting us out the door quickly. At no point did we feel pressured. Instead, we felt like he genuinely cared about making sure we were happy with our purchase. The entire team at Spitzer Ford has always treated us well, which is why we continue coming back. Great customer service, honesty, and a smooth buying experience are hard to find, and Spitzer consistently delivers. I can’t recommend Spitzer Ford enough, and I especially can’t recommend working with Brody Giffin enough. If you’re looking for a new vehicle and want someone who truly takes care of his customers, ask for Brody. We’ll definitely be back for our next purchase!

Best car buying experience I’ve ever had. Once we got our pre-approval, we were in the dealership no more than two hours! The staff were very friendly and courteous. I highly recommend if you are looking to buy your next vehicle

Very helpful and prompt. Took care of us and we weren't there all day. Brody was so helpful and answered all my many questions.

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I worked with Justin Lockwood and he was great. I enjoyed taking to him about life in general NV he was that laid back and never pressured a sale. Great dealership and salesman.

Did a great job start to finish!

Great experience. Worked me through everything I needed to. Filled the gas tank and did an inspection. Found a bad shock they are going to replace. Thank ou

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Efficient, Transparent, and Responsive I was thankful for Zach's response and attentiveness to the sale. Also, I really enjoyed Rich taking care of the paperwork so quickly!

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Very happy with the help I received in being able to get out from under my expensive car into a very nice and affordable car. They went above and beyond, rolled up their sleeves and got to work to help me out when I really needed a different car.

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I think the dealer is first class from Rich. The finance manager all the way to the service department. They treated me very well.

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Loved buying a car from here! My salesman Zach Koval was very kind, professional, and knowledgeable. I have since been back for service, and the service department was great also! Would recommend!!

Overall Spitzer does a great job. Their work is great and timely. The estimating system needs improving as it tends to leave out some parts which makes it uncomfortable for the service advisor to explain the discrepancy between the quote and final bill. This won’t keep me from returning but I will ask a lot more questions up front next time.

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I just wish someone would listen to me! Figure out what was wrong with truck the first time! Now I’m stuck sending it back again. This 2016 Ford F550 is making me think about never buying another Ford, ever again!

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The folks at Spitzer in Hartville Ohio were great. No pressure, and they provided excellent service. They really did look out for my best interests. Robert was a real professional sales representative and I would definitely return in the future.

Very pleased I was very pleased with everyone I worked with during my purchase (Robert my salesperson, Zack in finance, service dept and manager)

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I have no one to confide in on which vehicle to buy. I’ve always had good luck with Ford. They really maintain and built him. Well I have two of the greatest sales people help me I had adjusted and in another Justin I don’t have their last names with me right now, but I will get them out there in the car and I also had help with the financing and that was Brandon. You talk to one of them and they will not look at you like what so anyway go see them it’s a ... Read More

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Google - May 31, 2026

I have no one to confide in on which vehicle to buy. I’ve always had good luck with Ford. They really maintain and built him. Well I have two of the greatest sales people help me I had adjusted and in another Justin I don’t have their last names with me right now, but I will get them out there in the car and I also had help with the financing and that was Brandon. You talk to one of them and they will not look at you like what so anyway go see them it’s a family made dealership they work together as family.

They were very informative answering all my questions and made the purchasing process go smoothly.

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Looked at all choices in purchasing my new truck. Great sales people and finance people. ??

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Parts was quite helpful

Wish I could give zero stars. Sold me a Mach E out of the showroom with an open safety recall which is illegal. Then pestered me for days to get the recall fixed after they sold it so they could actually show the car as sold and get their $4000 rebate. Brandon Nagy the sales manager will talk back to you in a condescending way about how your trade in needed $6000 worth of work. Not my problem you gave me as much for my trade as you did. He doesn’t like to be questioned or he snaps back like a ... Read More

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Google - May 26, 2026

Wish I could give zero stars. Sold me a Mach E out of the showroom with an open safety recall which is illegal. Then pestered me for days to get the recall fixed after they sold it so they could actually show the car as sold and get their $4000 rebate. Brandon Nagy the sales manager will talk back to you in a condescending way about how your trade in needed $6000 worth of work. Not my problem you gave me as much for my trade as you did. He doesn’t like to be questioned or he snaps back like a child. I would never go anywhere near this dealership. Don’t even get me started on waiting over a month to get the free charging station that came with the car. Overall horrible experience. Do not go there.

I usually avoid dealerships for buying a vehicle and for service. However a couple years ago we got a good deal on a used escape here and have been coming back to have it serviced. Overall nice staff and they treat you right.

During an oil change the tech did not reinstall the underbody of the car. Causing other parts under the car to flap in the wind and smack the bottom of the car. This is not the first time mistakes have been made working on my vehicles.

Great to work with Made the desk that I needed work. Will be back when we buy our next vehicle

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Sierra was exceptionally helpful and knowledgeable! She was friendly & made me feel welcome at the dealership. Service was fine!

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Being from out of state (Pennsylvania) it’s really important to know the car you’re looking at out of state. Especially like Pennsylvania where they have vehicle inspections. Recently, I inquired about a pre owned vehicle at this dealer and it truly fit the bill. The price was fair, mileage and even the doc fee was reasonable. When I asked about it, the salesperson said it was available and that it’s truly a great looking car. I agree, and he asked when I could come out to see it. I said I would love to come out to ... Read More

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Google - May 21, 2026

Being from out of state (Pennsylvania) it’s really important to know the car you’re looking at out of state. Especially like Pennsylvania where they have vehicle inspections. Recently, I inquired about a pre owned vehicle at this dealer and it truly fit the bill. The price was fair, mileage and even the doc fee was reasonable. When I asked about it, the salesperson said it was available and that it’s truly a great looking car. I agree, and he asked when I could come out to see it. I said I would love to come out to see it but I would really need to see the underside of it to give a definitive yes. He asked why I needed to see the underside and I said I want to visually make sure and have reassurance that the car is clean. I know that it was nearly 10 years old and being a northeast car - I can’t expect perfection. But with those reasons, all the more to get a look of underneath. He said that it passed a very rigorous inspection and that they wouldn’t retail it if it wasn’t fit. I appreciated the commentary but I still needed to see the underside. We went back and forth and I eventually just gave up because I live almost 2 hours away and I’m not taking the risk of the car being junk because someone said “yep, looks good.” I don’t even expect the car to be on a lift, even just getting a picture by kneeling down would have been enough. This unfortunately just had me confirm that I don’t need to shop at this store and let others know it’s not worth the hassle or inquiry.

I have always been able to get a service appointment quickly with the work getting done quickly as well. The cost for service is better than some others and never any surprise extra charges! The customer service is excellent!!

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In for the works but it was a three hour event. I recognize that there was an issue trying to remove the “gate” which allows access to the oil drain valve through the brush pan but there was no communication until I got up to see what was going on. It wasn’t the end of the world, but usually there is better communication.

Justin was absolutely relentless in locating a vehicle to my specifications while apologetic for issues out of his control. I would not hesitate to buy another vehicle from him if circumstances warranted. Thank you, and God bless you Justin.

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This dealership had a great service department until you have an issue once you have an issue no one will get back to you. I called several times emailed several times was told that messages were handed to Sierra but she was on the phone. She’d call me back. No one helped me after I paid for service and had to go someplace else and have it redone. If they ever really did it at all it seems they just took my money and never performed the service.

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Nicest ever dealership I have dealt with!!! From the moment I walked in until the time I left nothing but smooth and courteousness ! Got me to where I wanted to be payment wise and even delivered my vehicle. Highly recommend them!!

Very helpful, and very friendly and took care of my problem and a lot less time than I was expecting

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Justin was outstanding. He listened closely to my needs and wants for the vehicle I was interested in. He spent time walking me through all the gadgets that came with my vehicle. I would highly recommend Justin when visiting Spitzer Hartville. He is not pushy as other sales people from other dealerships.

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Jon was awesome! He was very helpful and not pushing me into anything because he genuinely wanted to help. From start to finish everyone was awesome, I look forward to doing business again!

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I was treated well. Everyone did their part professionally, fast, with courtesy, salesman, manager, financedepartment.

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Waited about 5 minutes at the service center counter for someone to greet me and check me in for my appointment, but other than that, all else went well.

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They are honest. It's too bad they are a Ford dealer. I hope if Ford goes out of business they keep doing business. I was a Ford fan all my life until I bought this one. I'll never own a Ford again.

The whole staff that was there was amazing very welcoming Thank you ?? again I'll will pass on the customer service that I experienced there and I'll be back for future purchase

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Took care of everything I needed done! I always take my truck to Spitzer Ford they do a great job

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Very efficient. Very fair. Jon Mack was a pleasure to deal with throughout the entire process. I'd buy from him again.

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I got what I needed on time and done properly. Staff was courteous and informative.

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